Be blue to the core. Join the team.
The Bluecore way is more than a product, a technology, a brand, a culture, or even a set of values. It’s a professional identity that will make you stand out, grow, and take pride in your career.
Our people are our competitive advantage.
The Bluecore team around the world.
Join a hybrid workforce with teams and available positions in the US, India, and Canada.
Our benefits support professional growth and personal wellness.
The fundamentals
- Competitive pay: We value our talent, and we know how to show it.
- Hybrid work environment: With remote and in-person options, get the best of both worlds.
- Flexible PTO (US): A healthy work-life balance is key to success.
- Medical, dental, vision: We offer highly competitive benefits.
- Stock options: We all work together, we all win together.
- Parental leave: Multiple flexible options for new parents.
The extras
- Annual learning and development stipend: A budget for your professional growth.
- Monthly cash allowance: Funds for health, wellness, and more.
- Weekly “get stuff done” day: A meeting-free day to focus on your most important projects.
- Peer-to-peer Bonusly points: Recognize your coworkers, get recognized, and turn your points into cash or charitable donations.
The Culture: Together, we are better.
From DEI to ERGs, here are a few ways Bluecore focuses on the intersection of personal growth and company culture — straight from our people team.
The Bluecore Way: How we express our values.
Our values are designed to support the entire company — one Bluecorian at a time.
“It means building robust, easily executable solutions for retailers to deepen meaningful relationships and keep their customers for life. It’s not complexity for complexity’s sake, but creating powerful, simple solutions that personalize and exceed the customer experience at every point in the shopper journey.”
The Bluecore Hackathon Winning Team
“It means constantly tying our strategy to our partners’ business goals. It’s being diligent in reviewing performance, testing constantly, pivoting when necessary, and making sure that value is obvious by hitting key milestones in shared success plans.”
Danielle Kim
Director, Customer Success
“Seek out the lessons in any situation, whether good or bad. Don’t fear failure. If you don’t succeed, know that even in failure there is opportunity — the opportunity to reflect, grow, and embrace the new lessons learned.”
Veinia Hicks
Senior HR Business Partner
“To me, #OneBluecore means to push each other toward success every day with respect and compassion, being open and inclusive to each person’s uniqueness, and aligning under the sole purpose of achieving great things for ourselves, each other, and the company.”
Jesse Boone
Senior Product Support Engineer | Winner of the Values Impact and Culture Award
“At Bluecore, we think in terms of solutions — how can we add value that results in success for our customers? By asking big questions, we invite all Bluecorians to participate in the answers. Diversity in problem-solving powers transformational ideas.”
Arvind Krishnan
Senior Vice President, Engineering
“This value is so grounding in a dynamic industry where we’re moving at hyper-speed. It’s easy to chase a shiny object and become distracted, but it’s important to trust what we are focused on and hold ourselves accountable for the goals and actions we’ve committed to so we can understand if our bets are working and decide if and when we need to pivot.”
Sarah Cascone
Vice President, Marketing
“It means marrying a limitless vision with pragmatism. It’s not about building a channel… imagine how you can transform communications. It’s not about just making recommendations… imagine democratizing intelligence. It’s not about collecting data… imagine what it means to be a platform that becomes a single source of truth for designing strategies.”
Prashant Kumar
Vice President, Product
So many places to work. So few are the best.
Start shaping the future of retail with us. Apply to become a Bluecorian.
Campaign Developer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Campaign Developer
(US Hours: 9am – 5pm EST)
Job Description
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building email and web components for various international e-commerce clients.You should be able to translate our company and customer needs into functional and appealing interactive applications.We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with functional visual design, ensuring a great user experience.
Responsibilities
- Use markup languages like HTML5 to create email templates
- Use frontend technologies to create email captures and promotions on websites
- Collaborate with web designers to improve usability, speed and create
pixel-perfect templates/promotions for desktop and mobile - Can work with wireframes, mockups, and prototypes
- Ensure high-quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Requirements
- Proven work experience as a Front-end developer
- Experience with building marketing email templates
- Hands-on experience with HTML5 and best practices (W3C)
- Hands-on experience with CSS3, Bootstrap, and Flex
- Hands-on experience with JavaScript, jQuery
- Familiarity with browser inspector, cross-browser testing and debugging
- Understanding of design aesthetics, UI/UX fundamentals
- Hands-on experience with Adobe Photoshop CC or Sketch or Figma
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
Work Hours
This position requires working US hours, Monday – Friday from 9am to 5pm EST.Occasional flexibility may be required based on project needs.
Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Description: Customer Success Manager (India)
Position Title: Customer Success Manager (CSM)
Location: India
Department: Customer Success
About the Role:
We are seeking a strategic and results-oriented Customer Success Manager (CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you’ll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives.
This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships.
Key Responsibilities:
Strategic Client Partnership:
- Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies.
- Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes.
- Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success.
Performance Optimization & Problem Solving:
- Partner with clients to define success metrics and establish performance benchmarks for their marketing programs.
- Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement.
- Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities.
- Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results.
- Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks.
Driving Customer Strategy:
- Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives.
- Share best practices and industry trends to help clients innovate and stay ahead in their markets.
- Identify growth opportunities, including upselling and cross-selling solutions that align with client goals.
- Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights.
Cross-Functional Collaboration:
- Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams.
- Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution.
- Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes.
- Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals.
- Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience.
Qualifications:
Strategic and Analytical Skills:
- Proven ability to develop and implement strategies that drive measurable results for clients.
- Strong analytical skills with experience interpreting data and providing actionable recommendations.
- Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization.
Collaboration and Communication Skills:
- Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
- Experience working cross-functionally with technical, strategic, and data teams to deliver client success.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
Technical Skills:
- High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables.
- Proficiency in analytics tools, including Google Analytics and Adobe Analytics, to interpret campaign and audience data effectively.
- Experience using reporting platforms such as Tableau, Power BI, or similar tools.
- Understanding of email marketing KPIs, segmentation, and personalization best practices.
- Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot).
- Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus.
Education and Experience:
- Bachelor’s degree in Marketing, Business, or a related field.
- 2-4+ years of experience in customer success, account management, or a similar client-facing role.
- Experience working with enterprise-level retail clients with complex marketing programs.
Instructional Designer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As an Instructional Designer, you will take a leading role in partnering with the Sr. Director, Learning and Development to deliver Bluecore’s learning and development strategy for both our internal and external customers. This is an opportunity for someone to play a large part in the success of the business by increasing both internal and external product expertise and utilization. You’ll play a critical role in designing and implementing, ILT, eLearning and on-demand training and enablement materials.
What you will be doing:
- Organize and prepare a variety of training resources and/or research materials
- Work cross functionally with a wide range of teams to quantify and assess training and enablement needs
- Design and develop informative, visually appealing and engaging training assets (often with tight deadlines) which may include: robust courses, videos, tech click-throughs, job aids, practice activities, live presentations, multi-day curricula, workshops, facilitator guides, and assessments
- Work with subject matter experts to research, write, and edit product training content as well as materials around soft skills
- Establish learning objectives/goals, ensuring learning needs are met across audiences
- Manage, administrate, and handle data around learning assessment and measurement
- Work with stakeholders to assess current learning assets to determine whether they require refresh/recreation
- Comprehend technical content from existing sources well enough to communicate it to trainers/facilitators, in the form of train-the-trainer and facilitator guides
- Review and update training deliverables prepared by others
- Prioritize and manage multiple tasks and simultaneous deadlines
What you bring to the team:
- Bachelor’s degree in Instructional Design, Adult Learning, Communications, Education, or Educational Technology is preferred but not required
- 4+ years of progressive and relevant experience in end-user-facing documentation, instructional design, and/or online learning
- Demonstrated experience in adult learning principles, application of learning methodologies (e.g., ADDIE, SAM, Agile), testing/assessment design, and instructional design best practices
- Strong facility and design creativity in writing for an end-user audience, including the ability to conceptualize and develop innovative scenario-based learning
- Adept at learning new software programs
- Superior written communication skills, including the ability to effectively convey technical information to non-technical learners
- Experience with video editing software (e.g. Premiere)
- Experience with Adobe Creative Cloud software
- Experience developing training deliverables that are accessible to persons with disabilities a plus
- Facilitation and training delivery experience is a plus
- Familiarity with and experience building enablement around AI technology is a big plus
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Product Support Engineer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Title: Product Support Engineer (PSE)
Location: Remote
Reports To: Team Lead, Product Support
About Us:
At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.
Who You Are:
- Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
- Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
- Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
- Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
- Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
What You’ll Do:
- Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
- Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
- Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
- Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
- Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
Qualifications:
- 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
- Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
- Strong technical troubleshooting skills in a customer-facing role.
- Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
- Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Open to 24×7 shift work culture.
Why Join Us?
- Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
- Competitive salary and benefits.
- Collaborative and innovative team culture where your contributions make a direct impact.
- Growth opportunities for continued professional development and learning.
Product Support Engineer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Title: Product Support Engineer (PSE)
Location: Remote
Reports To: Team Lead, Product Support
About Us:
At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.
Who You Are:
- Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
- Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
- Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
- Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
- Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
What You’ll Do:
- Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
- Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
- Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
- Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
- Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
Qualifications:
- 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
- Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
- Strong technical troubleshooting skills in a customer-facing role.
- Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
- Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Open to 24×7 shift work culture.
Why Join Us?
- Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
- Competitive salary and benefits.
- Collaborative and innovative team culture where your contributions make a direct impact.
- Growth opportunities for continued professional development and learning.
Project Manager, Onboarding
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Project Manager, Onboarding
We are looking to hire a passionate Project Manager, Onboarding to join our Customer Success team. Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers as they transition from their existing email service provider to Bluecore’s platform.
This is an integral role at Bluecore as you empower our customers to build their own email marketing campaigns and set them up for success. Your energy and passion will change the way that our customers work with us! The ideal candidate is customer-centric, loves solving challenges for our customers and is resourceful and tenacious!
As a Project Manager, Onboarding, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their goals and is fully trained to start implementing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?
Responsibilities:
- Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
- Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
- Manage the client transition from Sales to Customer Success and look for ways to improve the process
- Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
- Set the right client expectations and make sure the project is completed on time and within project scope
- Work with deliverability team to create and implement batch email ramp up plans
- Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
- Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these.
- Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
- Ensure a clear understanding of the Bluecore platform.
Qualifications:
- At least 4 years of experience in a customer facing position in a technology environment
- Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred) In depth understanding of email marketing and best practices
- Proven ability to manage multiple projects, a PMP certification is an asset
- ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
- Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus
- Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
- Be detailed in documenting information and practice good follow through techniques
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possess excellent written and verbal communication skills
- Fantastic interpersonal and influencing skills
- BA/BS degree is required
Salary Range:
$95k to $110k
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Accountant
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
About the Role
This is a great opportunity to become a member of the finance team for a company that is disrupting the retail market. We are looking for a Senior Accountant with a positive attitude who is highly motivated to learn and grow within a fast-paced organization. This role will be responsible for supporting the monthly close processes, as well as supporting and initiating general accounting and reporting process improvements to gain efficiencies and strengthen the overall control environment.
This position requires a driven self-starter who is able to work comfortably with stakeholders across the organization, takes tasks from start to finish and someone who enjoys working in a fast-paced, challenging environment.
Responsibilities
- Perform month-end close activities, including preparation of journal entries and reconciliations for various balance sheet and income statement accounts
- Perform financial statement analysis and document meaningful explanations for fluctuations
- Communicate internally and externally to manage accounts payable, ensure efficient processing of vendor transactions and proper controls in the cash disbursement process
- Assist in cash management, treasury and reviewing of bank transactions on a weekly basis
- Review financial statements to ensure transactions and consolidations are properly reflected and in accordance with GAAP
- Collaborate with FP&A and business partners to properly report business transactions
- Participate in streamlining and process improvement projects, enhancing the internal controls over accounting processes and systems
- Assist in implementing new accounting policies and procedures
- Prepare schedules and reports for management and external service providers
- Provide a high level of customer service with finance and non-finance business partners
- Support external audit requirements related to specific areas of responsibility, including preparation of audit schedules
- Support management in completing special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
- Support financial reporting and planning teams, as necessary
Requirements
- Degree in Accounting or related field
- 3-5 years of accounting experience (preferably with relevant month-end close experience)
- Strong knowledge and application of GAAP
- Ability to execute, follow-up, and ensure attention to detail
- Commitment to process improvement and the ability to think “out-of the box”
- Strong communication and interpersonal skills
- A team player, adept at building relationships across the organization
- Excellent time management skills, ability to prioritize and multitask
- High degree of dedication to improvement and strong sense of ownership
- Strong problem solving, analytical, and communication (both verbal and written) skills
- Proficiency with Microsoft tools (Excel, Word) is required
- CPA preferred
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.
Qualifications
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Willingness to travel to customers at least 20% of the time
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Salary Range: $85k to $110k+bonus
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Description: Senior Customer Success Manager (Sr.CSM) (India)
Position Title: Senior Customer Success Manager (CSM)
Location: India
Department: Customer Success
About the Role:
We are seeking a strategic and results-oriented Senior Customer Success Manager (Sr. CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you’ll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives.
This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships.
Key Responsibilities:
Strategic Client Partnership:
- Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies.
- Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes.
- Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success.
Performance Optimization & Problem Solving:
- Partner with clients to define success metrics and establish performance benchmarks for their marketing programs.
- Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement.
- Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities.
- Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results.
- Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks.
Driving Customer Strategy:
- Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives.
- Share best practices and industry trends to help clients innovate and stay ahead in their markets.
- Identify growth opportunities, including upselling and cross-selling solutions that align with client goals.
- Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights.
Cross-Functional Collaboration:
- Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams.
- Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution.
- Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes.
- Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals.
- Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience.
Qualifications:
Strategic and Analytical Skills:
- Proven ability to develop and implement strategies that drive measurable results for clients.
- Strong analytical skills with experience interpreting data and providing actionable recommendations.
- Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization.
Collaboration and Communication Skills:
- Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
- Experience working cross-functionally with technical, strategic, and data teams to deliver client success.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
Technical Skills:
- High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables.
- Proficiency in analytics tools, including Google Analytics and Adobe Analytics, to interpret campaign and audience data effectively.
- Experience using reporting platforms such as Tableau, Power BI, or similar tools.
- Understanding of email marketing KPIs, segmentation, and personalization best practices.
- Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot).
- Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus.
Education and Experience:
- Bachelor’s degree in Marketing, Business, or a related field.
- 4-6+ years of experience in customer success, account management, or a similar client-facing role.
- Experience working with enterprise-level retail clients with complex marketing programs.
Senior Product Designer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
We’re looking for a Senior Product Designer to help shape the future of AI-powered eCommerce. Here, you’ll ship fast, ship often, and see your work make an impact on millions of users. You’ll be working with cutting-edge AI, pushing the limits of what’s possible, and turning complex tech into seamless, intuitive experiences. If you love fast-paced, high-impact work and want to design at the bleeding edge of AI, let’s talk.
As a Senior Product Designer, you’ll work with a small and scrappy team of engineers, marketers, and designers to craft product experiences that are easy to use, beautiful, and simple despite complexity behind the scenes. You’ll work on the end-to-end design of new features and improvements that are on the bleeding edge of what’s possible with AI.
The Product Design Role
Design plays a critical role here, and you will be one of our first new design hires. You will have a direct impact on the product and help shape our design culture. This role offers a unique opportunity to solve problems for a wide range of people, from small business owners, to enterprise customers, to shoppers.
Product designers at alby have strong problem-solving ability, default to action, and understand that everything is a system. We value curiosity, ask lots of questions, dig deep into problems, and are excited to learn new things. We have the ability to communicate structure, relationships and user flows. We are strong visual problem solvers who understand the key elements of visual design including visual hierarchy, layout, typography, color.
Someone coming into this role should be comfortable with making informed design decisions, with experience using data analytics, user testing, common practices, and research to iterate on your work. Guiding users through new technology paradigms is at the heart of our product, and there are lots of opportunities to educate users on best practices using AI.
Our designers are highly empathetic and collaborative. We are able to defend our design decisions through strong critical thinking, but also engage in participatory discussions, take feedback without ego, and use that feedback to produce the best possible designs for our customers. We understand that design is broad, everyone is a designer at some level, and we highly value solving problems together. You will be part of a cross-functional team that welcomes input from everyone.
The team looks to design to holistically understand user journeys across the product, outline design processes, and clarify expectations. They understand their team’s domain and share their knowledge frequently with teammates. They share constructive feedback to teammates and business partners, and actively seek feedback on their own performance.
Senior product designers build positive relationships and help teammates overcome obstacles, contributing to the healthy functioning of the broader organization. Does this describe your own ambitions and values? Read on!
Requirements
5+ years of design experience (previously enterprise SaaS, developer tools, consumer apps, or other complex products)
High appreciation for craft and visual design.
Ability to translate complex technical flows into simple, insightful, and actionable experiences.
Communicate design clearly, regardless of audience.
Ability to collaborate with a team across multiple time zones.
Experience rapidly developing and launching small-scale experiments with engineers that can test innovative solutions to novel UX problems.
Experience with Lean UX methodologies.
Experience with user research and data analysis.
Online portfolio of previous design work.
Salary Range:
$130,000 – $180,000 base salary
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.